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Careers / Jobs at aFe

advanced FLOW engineering, inc. (aFe POWER) is a manufacturer of automotive cold air intake systems, performance air filters, fluid filters, intake manifolds, turbochargers, programmers, throttle body spacers and exhaust systems.  aFe was founded in 1999 and is headquartered in four facilities totaling 195,000 sq ft. in Corona, California.  We can proudly say that we offer the best products on the market!  aFe's in-house capabilities include manufacturing of air filters, air intake systems, exhaust systems, headers, torque converters, and intercoolers.  Processes feature CNC machining, CAD design, 3D printing, 3D scanning, fabrication, dyno testing, mandrel tube bending, flow and filtration testing, assembly, kitting, warehousing.... and much, more!  aFe's products includes over 4,500 applications, all of which are designed, developed and manufactured right here in Corona.  Our talented team is made up of committed designers, machinists, technicians, production, sales, marketing, and support employees focused on bringing the best products and customer experience to the end-user.  We believe in what we do, and we have a good time doing it!  Employees enjoy competitive compensation packages with generous benefits and income protection programs including medical, dental, life/AD&D, 401(k) with corporate match, voluntary vision and employee/dependent life programs, monthly luncheons, branding events, time away from work benefits, and much more. We are always looking for qualified and exceptional people to add to our ever-growing team!  If you love cars and everything high performance, are up to a challenge, believe in setting goals and making them happen, then we want to hear from you!  Below are current open positions within aFe POWER.  Please also feel free to submit your resume to recruiting@afepower.com for any positions not listed.

advanced FLOW engineering, inc. (aFe POWER) is an equal opportunity employer (EOC).  It is our corporate policy to fill positions with qualified candidates regardless of the candidate's race, color, sex, age, religion, ancestry, national origin, citizenship status, marital status, sexual orientation, gender identity, genetic information, disability, pregnancy, military status, veteran status, or any other protected group status.

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Open Positions at aFe POWER

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    Job Opening Full Listings


    MAINTENANCE TECHNICIAN

    Position Summary: We are currently looking for an experienced industrial Maintenance Technician to join our growing team. This critical position will ensure that all industrial equipment and facilities are kept in excellent condition and will use blueprints, diagrams, manuals and written instructions to perform scheduled and preventative maintenance on key equipment and machinery. The successful candidate will be self-motivated and highly organized with experience providing machinery, equipment and facility maintenance in a fast-paced, multi-operation manufacturing environment.

    Responsibilities:

    • Performs highly diversified duties to install and maintain production machines and plant facilities.
    • Provides emergency/unscheduled repairs of production equipment during production and performs scheduled maintenance repairs of production equipment during machine service.
    • Performs mechanical repairs and troubleshooting to mechanical, electrical, pneumatic, and hydraulic machinery as well as ongoing facility maintenance of aFe irrigation, drainage, HVAC, lighting and plumbing systems.
    • Coordinates fire and sprinkler inspections with city/county agencies and vendors, and retains associated documentation.
    • Maintains preventive maintenance schedule for plant machinery, and facility equipment and ensures that preventive maintenance is completed and documented; maintains preventive maintenance records.
    • Diagnoses problems, replaces or repairs parts, performs tests and adjusts as needed as part of preventive maintenance or troubleshooting of machinery or facilities equipment.
    • Complies with all established safety regulations, Lock/Out Tag/Out, and machine safety as well as adheres to all PPE requirements and reports any hazards to management immediately.
    • Operates forklift as required.
    • Maintains forklift maintenance records and logs; schedules forklifts for service as needed.
    • Communicates and works closely with Operators to maintain clear communication and understanding of the equipment status to enable an uninterrupted production schedule.
    • Participates in meetings regarding maintenance and/or improvement projects pertaining to equipment as needed.

    Requirements:

    • Advanced ability to troubleshoot, diagnose and repair a variety of production machinery and mechanical assemblies such as, but not limited to, benders, saws, end formers, sanders, notchers, pleaters, automated machinery and break presses.
    • Demonstrated ability to troubleshoot, diagnose and repair simple to complex operating systems.
    • Intermediate to advanced knowledge of CNC controls, CNC repair (electrical/mechanical)
    • Intermediate to advanced knowledge of HVAC, lighting and plumbing systems, highly desired
    • Ability to lift/move up to 50 lbs.
    • Working knowledge of Microsoft Office (Word, Excel, Outlook)
    • Ability to read measurement tools, and perform basic shop math
    • Commitment to a Safety-First culture always.

    Education / Experience:

    • High School Diploma and AA Degree in mechanical, electrical/electronic or industrial technology and maintenance and a minimum of 4 years in a facilities maintenance and/or industrial/manufacturing environment, or a relevant combination of education and experience.
    • Forklift Certification – stand-up and sit-down.
    • 4+ years manufacturing experience; strong hydraulic, pneumatic, mechanical and industrial skills with HVAC.

    Hours: Mon – Friday; 6am – 2:30pm Pay: Competitive; DOE

    aFe Power is an equal opportunity employer (EEO) and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

    Qualified candidates should submit resume and salary requirements to recruiting@afepower.com. aFe POWER offers competitive compensation packages with generous benefits and income protection programs including medical, employer paid dental, 401(k) with corporate match, voluntary vision, and employee/dependent life programs, as well as quarterly all employee luncheons, branding events, time away from work benefits, aFe gear and more! Advanced Flow Engineering, Inc. is an EEO and E-Verify employer. Direct submissions only; local candidates.


    CUSTOMER SERVICE AGENT

    Position Summary: The Customer Service Agent is responsible for providing a superior experience to aFe customers in a fast-paced call center environment. The Customer Service Agent provides information on aFe products and services, delivery ETAs and order status and enthusiastic support for aFe’s trade and end-user accounts.

    Essential Functions, Roles and Responsibilities (other duties may be assigned):

    • Provides timely and accurate information to incoming customer calls for product and price inquiries as well as shipment status.
    • Analyzes and escalates customer inquiries that require additional assessment and works with internal departments such as Sales, Shipping, and Tech Support towards a satisfactory resolution
    • Ensures follow-up and communication with customers on pending issues and resolution timelines.
    • Updates customer/account information in internal systems as needed.
    • Navigates business operating system to provide stock status, order status, ETA, tracking numbers, and prices.
    • Assists with order entry when order volume is heavy.
    • Assists with return authorizations and processing.
    • Attends product training to stay informed on new product releases, and technical product information.
    • Maintains a clean and tidy workspace.
    • Follows all safety procedures and processes.

    Knowledge, Skills and Abilities:

    • Possesses superior customer and client focus.
    • Excellent attention to detail and accuracy in communications and process.
    • Superior critical thinking skills to assess, escalate and provide satisfactory resolution to issues.
    • Familiarity with MS Office Suite, and business operating systems; computer literacy required.
    • Excellent typing and data entry skills, with focus on accuracy.
    • General automotive knowledge, desirable but not required.

    Education and/or Experience:

    • High School Diploma/GED required with 6 months minimum experience in a call-center environment, or relevant combination of education and experience.

    aFe Power is an equal opportunity employer (EEO) and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

    Qualified candidates should submit resume and salary requirements to recruiting@afepower.com. aFe POWER offers competitive compensation packages with generous benefits and income protection programs including medical, employer paid dental, 401(k) with corporate match, voluntary vision, and employee/dependent life programs, as well as quarterly all employee luncheons, branding events, time away from work benefits, aFe gear and more! Advanced Flow Engineering, Inc. is an EEO and E-Verify employer. Direct submissions only; local candidates.


    SHOCK ASSEMBLY TECHNICIAN

    Position Summary: The Shock Assembly Technician will perform several tasks related to the production and assembly of shock absorbers and related components.

    Responsibilities:

    • Cleans and prepares parts and sub-assemblies for assembly of shocks.
    • Assembles components by placing parts in specified relationship to each other following the Bill of Materials for each assembly.
    • Bolts, clips, or otherwise fastens parts together during sub-assembly operation.
    • Performs visual and mechanical inspection of parts, sub-assemblies for defects and other quality issues.
    • Performs production line duties such as manual lifting, labeling, and put away based per specifications in designated locations.
    • Utilizes power lifting equipment: pallet jack, forklift, stand-up, etc., as applicable.
    • Reports quality issues to lead and/or supervisor.
    • Maintains a clean and orderly work area, and monitors equipment to ensure it is in good condition and operational.
    • Follows safety procedures and notifies management of any observed safety risk or hazard.

    Knowledge, Skills and Abilities:

    • Ability to lift or move items up to 60 lbs.
    • General knowledge of hand tools and machine operation.
    • General automotive knowledge, desirable.
    • Ability to read and interpret drawings, diagrams, and other written instructions in English
    • Attention to detail and high commitment to accuracy.
    • Strong oral and written communication skills
    • Ability to multi-task in a fast-paced environment

    Education and Experience:

    • HS Diploma/GED required with minimum 3-6 months’ experience in warehouse or manufacturing, automotive shop or relevant combination of education and experience.
    • Forklift Certification required – sit down PIT.
    • Certificate from automotive technical school or vocational school, desirable.Pay Rate: up to $18.00 (DOE)

    Hours: Mon – Friday. 8:00am – 5:00pm

    Resume and salary requirements to recruiting@afepower.com; walk-in candidates may request an application at 252 Granite Street, Corona, CA 92879 Reception Desk between the hours of 9am – 4pm, Monday – Friday.


    MECHANICAL DESIGNER

    Position Summary: This position reports to the team manager and will work in a VERY fast-paced development environment. The ideal candidate works effectively as part of a team and enjoys developing compelling new products for new applications. The successful candidate will be a solid communicator, and will find gratification in problem-solving, being first to market, and responding quickly to changing priorities, projects and tasks. This is a full-time, in-house position at our R+D facility in Corona, CA with a standard Mon - Fri schedule. If you meet these requirements, and are looking for an exciting opportunity, we'd like to hear from you! Check us out at www.afepower.com.

    Responsibilities and Job functions:

    • Responsible for all aspects of product design, including but not limited to R+D, concept generation + development, testing, component sourcing and product improvement of automotive induction products.
    • Creates 3-D models, prototypes and detailed drawings of parts and assemblies in SolidWorks.
    • Works with mold/tool makers, and production department to deliver new products.
    • Collaborates with manufacturing, production, marketing, and operations teams to launch new products.
    • Oversees product line maintenance and implementation of engineering changes.

    Salary / Benefits:

    • Competitive salary and total compensation packages
    • 401(K) Retirement Plan including generous employer match
    • Paid Vacation, Sick days and Holidays
    • Health Insurance - Medical, Dental & Vision
    • Employer Paid Group Term Life/AD&D Insurance

    Skills & Competencies Required:

    • Must be a self-starter, self-motivating and driven to produce results; a strong closer who can work independently and get things done with a collaborative mindset to work well with others. MUST have a can-do, positive attitude!
    • Excellent organizational and planning skills; ability to handle multiple projects & tasks to completion.
    • Strong work ethic and dedication to excellence, with creative problem-solving for mechanical design, required.
    • Proficiency in SolidWorks with high comfort level for design in a 100% 3-D environment.
    • Superior written and verbal communication skills and basic to intermediate familiarity for MS Office environment.

    Qualifications:

    • Minimum 3-5 years mechanical design experience in a product-design environment required.
    • Demonstrated ability to deliver products from concept to market.
    • Demonstrated design experience with plastics and sheet metal fabrication processes; familiarity with casting process, a plus.
    • Experience in automotive induction design and manufacturing methods, a plus.
    • Bachelor’s Degree in Mechanical Engineering, a plus, but not required.

    aFe Power is an equal opportunity employer (EEO) and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

    Qualified candidates should submit resume and salary requirements to recruiting@afepower.com. aFe POWER offers competitive compensation packages with generous benefits and income protection programs including medical, employer paid dental, 401(k) with corporate match, voluntary vision, and employee/dependent life programs, as well as quarterly all employee luncheons, branding events, time away from work benefits, aFe gear and more! Advanced Flow Engineering, Inc. is an EEO and E-Verify employer. Direct submissions only; local candidates.


    JR. TECHNICIAN / FABRICATOR - INDUCTION

    Position Summary: Reporting to Induction Project Managers and shop leaders, the Jr. Technician / Fabricator-Induction will weld and build fixtures and perform installation and removal of factory and performance parts on a wide variety of vehicles.

    Roles & Responsibilities / Essential Functions (other duties may be assigned):

    • Provides mechanical support to project leaders and design engineers on assigned projects.
    • Completes assigned task lists and assignments according to established schedules.
    • Positions, clamps and jigs components in preparation for welding
    • MIG welds components as required
    • Performs installation/removal of prototype and factory parts in support of fitment testing.
    • May run shop errands, as required.

    Education and/or Experience:

    • HS Diploma or equivalent; technical school certification with 6 months – 1 year in a shop environment, working on a wide variety of vehicles or combination of relevant education and/or experience.
    • Forklift Certification, desirable

    Requirements:

    • Intermediate mechanical knowledge.
    • Understanding and ability to interpret design specifications and blueprints, ability to read measurement tools and perform basic shop math.
    • General knowledge of fabrication, machining / welding equipment setup, processes.
    • Ability to position, clamp and jig components preparatory to welding.
    • MIG welding and familiarity with shop machineries such as lathes, saws, notchers, grinders, etc.
    • Ability to lift/move up to 50 lbs.
    • Working knowledge of Microsoft Office (Word, Excel, Outlook)
    • Clean Motor Vehicle Record (MVR)
    • Car enthusiast mindset!

    Hours: Mon – Friday 8:00am – 5:00pm

    Pay Range: $15 - $20 (DOE)

    Benefits:

    • Medical, Dental and Vision
    • 401K retirement plan with generous company match
    • Life and Supplemental Life insurance
    • 10 paid holidays
    • Referral Bonus
    • Vacation / Sick Time
    • Product Discounts

    aFe is an EOE employer and an E-Verify participating company. Resume and salary requirements to recruiting@afepower.com; walk-in candidates can request an application at 252 Granite Street, Corona, CA 92879 Reception Desk from 9am – 4pm, Mon – Fri.


    MIG/TIG WELDER

    Position Summary:  The Exhaust Production Department is looking to hire MIG/TIG Welders on 1st and 2nd shift! The MIG/TIG Welder will be skilled at welding thin gauge mild steel, stainless steel (409 & 304) and aluminum materials for the manufacture of automotive exhaust systems.

    Roles & Responsibilities (other duties may be assigned):

    • Reads and comprehends job work instruction “process sheets.”
    • Places parts in specified weld jigs
    • Welds components or assemblies using TIG and MIG welding per required specifications
    • Welds exhaust and/or header tubes and related fixtures.
    • Preform continuous inspection of welded/assembled products.
    • Completes requires job documentation and process reports for assigned jobs.
    • Monitors and report any fitment issues to supervision.
    • May also operate machines such as saws, tube expanders and tube benders, when needed.
    • Works at different workstations as production needs require.
    • Operates tier lift truck or uses hand truck to move, convey or hoist raw materials or finished goods
    • Perform production duties such as manual lifting of jigs and welded products
    • Report defective materials or questionable conditions to the department supervisor
    • Maintain the work area and equipment in a clean and orderly condition and follow safety regulations
    • Wears all required PPE in accordance with safety regulations, RPP and welding standards.

    Knowledge, Skills, Abilities & Requirements:

    • Demonstrated knowledge of TIG/MIG welding process, wire and filler materials applications for various steel alloys and aluminum
    • Working knowledge of fixturing and weld set up parameters.
    • Ability to produce consistent, quality welds in a fast-paced environment, meeting output expectations.
    • Ability to comprehend simple written and verbal instructions, procedures and written process sheets
    • Must be able to communicate effectively.
    • Possess basic mathematical skills: addition, subtraction, multiplication and division

    Education and/or Experience:

    • Welding Certificate from accredited welding program or school and one (1) year minimum experience in a fast-paced manufacturing environment doing TIG and MIG welding, or equivalent combination of education and experience.

    Hours: Monday – Friday (overtime available as approved)

    • 1st Shift: 6am – 2:30pm
    • 2nd Shift: 2pm – 10:30pm

    Competitive pay based on demonstrated welding skills and experience.

    aFe is an EOE employer and an E-Verify participating company. Resume and salary requirements to recruiting@afepower.com, or walk-in candidates can request an application at 252 Granite Street, Corona, CA 92879 Reception Desk between 9am – 4pm, Monday – Friday.


    FABRICATORS - TUBE MANUFACTURING

    Position Summary: The Exhaust Manufacturing Department is looking for Fabricators to join the team on 1st and 2nd shift! These positions will support production of cold-side tubes and headers by operating a variety of shop machinery and tools, both automatic and manual such as saws, drills, grinders, sanders and formers.

    Roles & Responsibilities (other duties may be assigned):

    • Fabricates thin-gauge mild steel, stainless steel and aluminum material to specification.
    • Reads and comprehends job work instruction “process sheets.”
    • Operates fabrication machinery to include but not limited to saws, formers, drills, and grinders.
    • Inspects completed product for defects and quality based on specifications.
    • Completes requires job documentation and process reports for assigned jobs.
    • Cleans, labels and bags finished products to forward to packaging.
    • Reports defective materials or questionable conditions to the department supervisor
    • Maintains the work area and equipment following established cleaning, disinfecting and safety protocols.
    • Wears all required PPE in accordance with safety regulations.

    Knowledge, Skills, Abilities & Requirements:

    • Minimum intermediate knowledge of manufacturing equipment, shop tools and machinery.
    • Ability to perform in a fast-paced manufacturing environment and meet output goals and schedules.
    • Ability to comprehend simple written and verbal instructions, procedures and process sheets
    • Must be able to communicate effectively.
    • Possesses basic mathematical skills: addition, subtraction, multiplication and division
    • Excellent attention to detail, follow-thru and commitment to quality.

    Education and/or Experience:

    • High School Diploma/GED and 3-6 months’ experience working in manufacturing environment with machine operation, assembly and packaging highly preferred, or equivalent combination of education and experience.
    • Welding certification desirable, but not required.

    Hours: Mon – Friday (overtime available as approved)

    • 1st Shift: 6am – 2:30pm
    • 2nd Shift: 2pm – 10:30pm

    Competitive pay based on experience.

    aFe is an EOE employer and an E-Verify participating company. Resume and salary requirements to recruiting@afepower.com; walk-in candidates can request an application at 252 Granite Street, Corona, CA 92879 Reception Desk from 9am – 4pm, Mon – Fri.

     


    FILTER PRODUCTION

    Position Summary: The Filter Production Department is looking for Filter Production Associates for both 1st and 2nd shift! The Filter Production Associate operates a variety of manual and automated manufacturing machinery and shop tools such as pleaters, cutters/clippers, shop saws and automated filter carousel to support aFe’s filter production operations and will also perform sub-assembly and product inspection.

    Roles & Responsibilities (other duties may be assigned):

    • Operates automatic pleating machine by loading raw material filter medium, utilizing machine controls to commence pleating and unloading pleated filter media.
    • Operates shop saw to cut filter material to specified width and length
    • Uses tools such as to clip filter medium to form filter shape per documented specifications.
    • Uses dispensing guns to add urethane to create filter tops and bottoms for oiled filters.
    • Loads, positions, and unloads automated filter carousel with filters for processing.
    • Uses trim tools to trim excess flash from completed part.
    • Inspects completed filter for defects and quality based on specifications.
    • Assembles and packages filters using packaging material per specifications.
    • Communicates machine issues and/or manufacturing process issues to management.
    • Follows all safety procedures and regulations.
    • Maintains a clean and clutter free workstation.

    Knowledge, Skills, Abilities & Requirements:

    • Ability to comprehend and follow simple written and verbal instructions and procedures.
    • Ability to perform in a fast-paced manufacturing environment and meet specified manufacturing and product quality goals.
    • Possesses basic mathematical skills: addition, subtraction, multiplication and division.
    • Basic/general understanding of automotive components (filter, exhaust, intake), desirable; not required.
    • Excellent work ethic, with quality mindset and attention to detail.

    Education and/or Experience:

    • High School Diploma/GED and 3 to 6 months’ experience in manufacturing environment with machine operation, assembly and packaging, or equivalent combination of education and experience.

    Hours: Mon – Fri (overtime available as approved)

    • 1st Shift: 6am – 2:30pm
    • 2nd Shift: 2pm – 10:30pm

    Competitive pay based on experience.

    aFe is an EOE employer and an E-Verify participating company. Resume and salary requirements to recruiting@afepower.com; walk-in candidates can request an application at 252 Granite Street, Corona, CA 92879 Reception Desk between 9am – 4pm, Monday – Friday.

     


    R&D TECHNICIAN - EXHAUST DEVELOPMENT

    Position Summary: The Exhaust Development team is currently looking for experienced automotive R&D Technicians! Reporting to project leaders, this position performs vehicle maintenance and repair, fitment testing, fabrication/MIG welding, installs and documentation in support of product development from initial concept through production, as assigned.

    Essential Functions (other duties may be assigned):

    • Provides mechanical support to project leaders and design engineers on assigned projects.
    • Completes assigned task lists and assignments according to established schedules.
    • Installs and troubleshoots product fitment, and troubleshoots, adjusts and repairs issues on a variety of makes and models of cars and light duty trucks.
    • Performs vehicle testing and sound assessments for prototype exhaust products and completes associated documentation.
    • Performs market research on assigned products and develops knowledge of latest developments in design and innovation.
    • Attends exhaust team meetings, provides status updates on current projects.
    • May visit vendor/supplier to deliver/pick-up vehicles, or parts.
    • May run errands for shop supplies or customer requirements as needed.
    • May generate documentation or perform data entry to update Bill of Materials (BOM).
    • Follows established safety procedures and wears applicable PPE as required.

    Knowledge, Skills and Abilities:

    • General Mechanic Certification or equivalent mechanical experience in automotive repair for various makes and models of cars and light duty trucks.
    • Intermediate to advanced MIG welding, and fabrication skills (cutting, grinding, bending).
    • Strong collaboration and presentation skills to update teams on project status.
    • Ability to lift/move up to 50 lbs.
    • Familiarity with MS Office, and effective verbal and written communication.
    • Familiarity with dynamometers a plus.
    • Basic shop math, and advanced knowledge of automotive shop tools.

    Education and Experience:

    • HS Diploma and min. 1-year experience in a manufacturing or automotive shop environment on a wide variety of vehicles.
    • General Mechanic certification preferred, but not required.
    • Excellent motor vehicle record (MVR) and valid California Driver’s License (required)

    Hours: Mon – Friday 8:00am – 5:00pm

    Competitive pay based on experience.

    aFe is an EOE employer and an E-Verify participating company. Resume and salary requirements to recruiting@afepower.com; walk-in candidates can request an application at 252 Granite Street, Corona, CA 92879 Reception Desk from 9am – 4pm, Mon – Fri.


    MATERIAL HANDLER

    Position Summary: The Materials Group is looking for an experience Material Handler to join the team on 1st shift. The Material Handler performs material handling and material movement activities and is responsible for accurate put-away and distribution of raw materials, throughout the plant in support of production.

    Responsibilities and Essential Functions (not a comprehensive list; other duties may be assigned):

    • Performs basic material handling activities: unloading trucks, dollies, carts; put away and distribution of raw materials from inventory location.
    • Prepares required documentation for material movements from raw materials throughout the plant and uses RF scanner for inventory accuracy.
    • Reports defective materials or questionable conditions to the department supervisor.
    • Performs general duties such as manual lifting, labeling, and put away based on specifications in designated locations.
    • Utilizes power lifting equipment: pallet jack, forklift, stand-up, etc.
    • Maintains a clean and orderly work area, and monitors equipment to ensure it is in good condition and operational.
    • Follows safety procedures and notifies management of any observed safety risk or hazard.
    • Performs related duties as required by supervision.

    Knowledge, Skills, Abilities and Requirements:

    •  Ability to lift or move items up to 60 lbs.
    • Familiarity with inventory software, manufacturing/warehouse MRP, preferred.
    • Must be able to read and interpret instructions in English
    • High level of attention to detail and commitment to accuracy.
    • Strong oral and written communication skills
    • Basic mathematical skills: addition, subtraction, multiplication and division
    • Ability to work in a high paced environment

    Education and Experience:

    • HS Diploma with minimum 3-6 months’ experience in warehouse or manufacturing environment or material handling role using RF Scanners, or relevant combination of education and experience.
    • Forklift Certification required – sit down PIT.

    Hours: Mon – Friday (overtime available upon approval) 1st Shift: 6am – 2:30pm

    Starting Pay Rate: $16.00

    aFe is an EOE employer and an E-Verify participating company. Resume and salary requirements to recruiting@afepower.com; walk-in candidates may request an application at 252 Granite Street, Corona, CA 92879 Reception Desk between 9am – 4pm, Monday – Friday.


    TECHNICAL SUPPORT REPRESENTATIVE

    Position Summary: The Technical Support Representative responds to incoming customer inquiries of a technical nature that come in via email and phone and provides prompt troubleshooting assistance on a variety of technical questions and issues related to aFe products and applications. This position is responsible for escalating technical product issues per established procedures to internal departments for resolution and will follow-up with the customer to ensure a superior customer experience.

    Essential Functions, Roles and Responsibilities (other duties may be assigned):

    • Troubleshoots technical product issues and questions as they come in from email or telephone and ticketing system.
    • Analyzes and escalates customer inquiries that require additional assessment and works with internal departments such as Sales, Shipping, and Engineering towards a satisfactory resolution.
    • Ensures follow-up and communication with customers on pending issues and resolution timelines.
    • Updates customer/account information in internal systems as needed.
    • Navigates business operating system to provide stock status, order status, ETA, tracking numbers, prices, and alternative choices to customers, as required.
    • Attends product training to stay informed on new product releases, and technical product information.
    • Maintains a clean and organized workspace and follows all safety procedures and processes.

    Knowledge, Skills and Abilities:

    • Superior customer service and client focus.
    • Advanced automotive knowledge, and mechanical aptitude.
    • Excellent attention to detail and accuracy; exceptional data entry skills with intolerance for errors.
    • Clear, concise and professional verbal and written communications.
    • Ability to build trust and relationships.
    • Superior critical thinking skills to promptly assess, prioritize, escalate and resolve issues.
    • Advanced familiarity with MS Office Suite, and business operating systems; computer literacy required.

    Education and/or Experience:

    • High School Diploma/GED required, and Associates Degree with 6 months’ minimum experience in a technical support position in an automotive retail environment (counter sales), or in-bound call center preferred, or relevant combination of education and experience.

    Hours: 7am – 4pm, Monday - Friday

    aFe is an EOE employer and an E-Verify participating company. Resume and salary requirements to recruiting@afepower.com


     advanced FLOW engineering / aFe POWER is an Equal Opportunity Employer

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