Contact Us
Contact Us
Please choose from the following departments, or view our F.A.Q.
Where is my order?
Most in-stock items ordered ship within 3-4 business days. We will notify you with backordered item updates as soon as we are able. You will receive an email with tracking information when your order has shipped.
Customer Support
Product Info / Returns / Sales Quote
Click Here or Call
844-876-9928 | 951-493-7100 Mon-Fri 7AM-5PM PST
C.A.R.B. Questions? CLICK HERE
- FAQS
AIR FILTER
- What is the difference between aFe's different filter media (Oiled vs Dry)?
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- Pro 5R Air Filter - Maximum Flow
- Pro DRY S Air Filter – Maximum Convenience
- Pro GUARD7 Air Filter – Maximum Protection
- Pro 10R Air Filter – Maximum Filtration
Click Here for more details.
- How do I clean my aFe air filter?
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aFe recommends you use one of our Magnum Flow cleaning kits.
- Pro 5R & Pro 10R – Be sure to purchase the cleaning kit with blue oil
- Pro Guard 7 – Be sure to purchase the cleaning kit with gold oil
- Pro Dry S – Does not use any oil. Only purchasing a cleaner
Click Here for filter cleaning instructions and restore kits.
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- How often do I need to clean my filter?
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You should clean the filter around the 25K - 30K mile mark under normal conditions. In extreme dusty or dirty environments, you should check more frequently. Over cleaning the filter will shorten the life of the filter and reduce its filtration efficiency. Accumulating some dirt actually helps the filtration.
- Can aFe Power build me a custom filter?
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Yes, we have a build your own filter section. Please Click Here to see if we can build the custom filter you need.
- What is an aFe Power Magnum Shield Pre-Filter?
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aFe Magnum Shield Pre-Filters protect your performance air filter and extends your filter cleaning intervals by removing large particles like twigs and bugs from the air stream prior to the air filter. This pre-filter is made of a dry weave fabric that does not attract dirt and cleans with soap and water.
- How can I tell what filter I have?
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Click Here to see all filter options.
AIR INTAKE
- What is the difference between aFe Power's different air intake systems?
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- Stage 1 – Enthusiasts Looking for a Budget Friendly Upgrade
- Stage 2 – Performance Junkies Looking for the Most Power Gain
- Stage 2 Si – Luxury Enthusiasts Looking for Refined Performance and OEM Style
- Momentum – Extreme Performance Without Compromising in Style
Click Here to choose the right intake.
C.A.R.B.
- What is C.A.R.B.?
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The California Air Resources Board, also known as CARB or ARB, is the "clean air agency" in the government of California.
Exempted parts are add-on or modified parts that have undergone an ARB engineering evaluation. If the part or modification is shown to not increase vehicle emissions, it is granted an exemption to emission control system anti-tampering laws. This exemption is called an Executive Order (EO) and allows the modification to be installed on specific emission controlled vehicles. Every Executive Order part or modification has an assigned number that can be verified by Smog Check stations, BAR Referee stations, or by the ARB.
- How do I get a C.A.R.B. sticker?
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All items that have been granted an Executive Order number from C.A.R.B. will have a EO sticker included in the kit and must be placed on or near the device. To see if your vehicle has been granted an Executive Order number, look up your vehicle's year, make and model on the aFepower.com website or on the ARB website. aFe's Executive Orders currently have a range from D-550 to D-550-16. If for some reason you are missing the EO sticker, please contact us via this Form.
WARRANTY
- What is aFe's warranty policy when purchased directly from aFe Power or aFepower.com?
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- aFe OE replacement filters are warranted against manufacturer defects for as long as you own the vehicle and it is properly maintained using our filter cleaning kit.
- aFe universal clamp on air filters and air intake kits are warranted against manufacturer defects for 2 years.
- aFe racing filters are warranted against manufacturer defects for 1 year.
- All warranty is contingent on proper installation and proper maintenance using our restore kit.
- All other aFe products such as our exhaust systems, intake manifolds, turbo chargers and intercoolers have a 2-year warranty.
- If you purchased your product directly from aFe Power please fill out this Form and you will be contacted with a RGA (Return Goods Authorization) number. aFe will not accept any returns without an RGA number.
- What is aFe's warranty policy if bought from a retailer?
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- aFe OE replacement filters are warranted against manufacturer defects for as long as you own the vehicle and it is properly maintained using our filter cleaning kit.
- aFe universal clamp on air filters and air intake kits are warranted against manufacturer defects for 2 years.
- aFe racing filters are warranted against manufacturer defects for 1 year.
- aFe Electronics (Tuners/Modules) are warranted against manufacture defects for 2 years. If the item has been opened, aFe will offer an exchange for the same product only.
- All warranty is contingent on proper installation and proper maintenance using our restore kit.
- All other aFe products such as our exhaust systems, intake manifolds, turbo chargers and intercoolers have a 2-year warranty.
- If you purchased your product from a retailer, please contact them directly for any refunds or exchanges with any warranty issues. If you are missing a part, the part is defective or damaged, please fill out this Form and you will be contacted with a RGA (Return Goods Authorization) number. aFe will not accept any returns without an RGA number.
- Who pays for shipping back to aFe?
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It is the responsibility of the purchaser to ship any items back to aFe Power.
- Will aFe pay for incidental damages?
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No. aFe will either replace or repair the product at aFe's discretion. aFe does not cover damages, towing, shipping, rentals, or any other incidentals.
- What if an item is missing from the box?
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If you are missing at item from the box, please fill out this Form and you will be contacted by an aFe Power representative or you can call 951-493-7100 and Press 1 Monday through Friday 8:00AM – 4:00 PM PST.
- What is an RGA?
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An RGA (Return Goods Authorization) number is a number issued for any return being shipped back to aFe. aFe will not accept any returns without an RGA number.
SPONSORSHIP
- Does aFe do any sponsorships?
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There are a limited number of sponsorship programs available throughout the year. Unfortunately with the number of requests received, aFe is unable to fulfill all requests. Please fill out the Marketing Sponsorship form here to apply
DISCLAIMER
- What happens with website errors or products priced incorrectly?
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In an effort to provide our customers with the most up to date and accurate information, aFe POWER is continuously providing real-time updates to our website and storefront. Due to the immediate nature of these updates, the correction of any errors and/or omissions can happen at any time without prior notice. aFe POWER is not responsible for any additional charges, labor, loss or damage incurred as a result of information, correct or incorrect, referenced or products purchased by aFe POWER. While we work to avoid any errors or omissions that may appear on aFepower.com, we do reserve the right to cancel any undelivered orders based on inaccurate information.
- TERMS & CONDITIONS / WARRANTY
Returns
Accepted Return Items - aFe will only accept returns of new products within 30 days of purchase for a full refund or exchange providing the following:
- Products are new and in the original packaging
- Must produce original invoice
- Products have not been opened
- Products have not been installed, tampered with or modified in any way
Non-returnable Items - The following products cannot be returned:
- Products older than 30 days from invoice date
- Any product that has been installed, disassembled or modified
- Custom ordered products such as a filter built on the Build Your Own Filters section of aFepower.com (21/24/72-99999)
- Products not purchased directly from aFe Power Phone Sales or aFepower.com. Please contact the retailer you purchased from directly
- If you purchased this product outside of the USA, you must contact the retailer you made the purchase from
- Any Scorcher Electronics that have been installed and non-defective
Shipping Costs:
- aFe will not cover return shipping fees for the return of non-defective products
- Any items that are refused will be charged the original shipping fee plus an additional 20% restocking fee
- Any packages refused by the purchaser will be charged the shipping cost back to aFe Power
Product Warranty
- aFe warrants our products to be free from manufacturer’s defects due to workmanship and materials.
- The warranty period begins on the original invoice date and covers the applicable period listed below.
- This warranty applies only to the original purchaser of the product and is non-transferrable.
- Proof of purchase of the aFe product is required for all warranty claims.
- Warranty is valid provided aFe instructions for installation and/or cleaning were properly followed.
- Proper maintenance with regular inspections of product is required to insure warranty coverage.
- Damage due to improper installation, abuse, unauthorized repair or alteration is not warranted.
- Incidental or consequential damages or cost, including installation and removal of part, incurred due to failure of aFe product is not covered under this warranty.
- All warranty is limited to the repair and/or replacement of the aFe product.
- All products sold under aFe’s Private Label Program do not carry an aFe warranty.
- All items purchased labeled "Closeout" or "Overstock" or "Extra Savings" are final sale. No returns will be accepted.
Statement Regarding Racing Products:
- aFe is no longer selling products to the racing market, other than air filters. These racing products are not covered by aFe's warranty policy, there is no technical support for these products and they are not returnable.
Product Category P/N Prefix Warranty Duration Racing Filters 18 1 year Pre-Filters 28 2 years Marketing 40 90 Days Fuel System 42 Life of the Vehicle Torque Converters 43 2 years Fluid Filters 44 90 days Catalytic Converters 47 2 years Headers 48 2 years Exhaust Systems 49 2 years Heavy Duty OE Replacement 70 2 years Tuners / Modules 77 (Ex. 77-1) 1 year Power Sports Intake Systems 85 2 years Direct OE Replacement Filters 10, 11, 30, 31, 71, 73 Life of the vehicle Suspension - Direct Fit 37, 1XX, 2XX, 3XX, 4XX, 5XX, 7XX, 8XX 1 year Suspension - Universal Fit 5XXXX, 6XXXX 90 Days Oil Coolers 46-8 2 years Universal Filters 20, 21, 23, 24, 72, TF 2 years Intake Manifolds 46-1 2 years Intercoolers & Intercooler Tubes 46-2 2 years Throttle Body Spacers 46-3 2 years Exhaust Manifolds 46-4 2 years Radiators 46-5 2 years Turbochargers 46-6 2 years Differential Covers 46-7 Life of the vehicle EGR 46-9 2 years Air Intake Systems 5X, 75, F1, F2, TA, TL, TM, TR 2 years Sprint Boosters 77-1 3 years Scorpion Grilles 79-2 Structure: Lifetime / Finish: 3 years Power Sports OE Replacement 81, 87 2 years Chemicals 90 90 Days Component Parts 90 Days All Other Products 1 year
No other warranty expressed or implied applies nor is any person or advanced FLOW engineering authorized to assume any other warranty. Some States do not allow the exclusion or limitation of incidental or consequential damages or do not allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
FAQs
Pricing/Typographical Errors
- To provide our customers with the most up to date and accurate information, aFe POWER is continuously providing real-time updates to our website and storefront. Due to the immediate nature of these updates, the correction of any errors and/or omissions can happen at any time without prior notice. aFe POWER is not responsible for any additional charges, labor, loss or damage incurred as a result of information, correct or incorrect, referenced or products purchased by aFe POWER. While we work to avoid any errors or omissions that may appear on aFepower.com, we do reserve the right to cancel any undelivered orders based on inaccurate information.
Defective Products
- Within 30 days of purchase, a refund is available for unused, unopened products. After this period, aFe Power will repair or replace at our option.
- No refunds after 30 days of the original invoice date. aFe’s product warranty repair/replacement is available.
Missing Items
If you are missing any items, fill out the online form at afepower.com/tech. Please have the following items ready:
- Part Number
- Copy of invoice
- List of items missing
- A photo of a round green sticker located on all exhaust products, filters, air intakes, intercoolers, etc.
- Your contact and shipping information
- The serial number of the product, found on or near the aFe Power box label
Returning Items
If you are going to return any product back to aFe, you must first receive an RGA (Returns Good Authorization) number and write that number on the box you are returning, along with a copy of the RGA sent to you.
All shipments being returned to aFe must be shipped prepaid by the customer If you are requesting a replacement part, you must first receive an RGA and aFe must receive the item for inspection. After review of the product returned and approval by our returns department, aFe will then send a replacement item. aFe will not send any replacement part before receiving the warranty return. aFe Power will refuse any shipment at the shipper’s expense that does not have an RGA clearly marked on the outside of the box. Once the returned item is received and inspected, aFe Power will provide any due credit within ten business days
aFe Power Returns
252 Granite St.
Corona, CA 92879
